Refund Policy

CANCELLATION

Bookings cancelled 72 hours or more prior to pick up time requested – 100% refund.
Bookings cancelled less than 72 hours but more than 24 hours prior to pick up time requested – 50% refund.
Bookings cancelled less than 24 hours prior to pick up time requested – no refund.
Rain or bad weather – talk to us before 9.00 am on the day your hire commences and we can discuss the forecast with you and if it is unsuitable, we can reschedule your booking. If it is not possible to reschedule then we will issue a full refund.